In June, 2021, StubHub’s North America and international businesses were separated and two distinct platforms were created for our users. As a result of this separation, there may be an impact on customers’ orders, listings, or sales. 


What is StubHub International?

The StubHub International business includes all the countries where we operate. Here you can see the list:

Country

Website

Ireland

https://www.stubhub.ie/

United Kingdom

https://www.stubhub.co.uk/

Spain

https://www.stubhub.es/

Mexico

https://www.stubhub.mx/

Denmark

https://www.stubhub.dk/

Finland

https://www.stubhub.fi/

Greece

https://www.stubhub.gr/

France

https://www.stubhub.fr/

Italy

https://www.stubhub.it/

Portugal

https://www.stubhub.pt/

Poland

https://www.stubhub.pl/

Sweden

https://www.stubhub.se/

Nederland

https://www.stubhub.nl/

Luxemburg (German)

https://www.stubhub.lu/de

Luxemburg (French)

https://www.stubhub.lu/

Czech Republic

https://www.stubhub.cz/

Belgium (Dutch)

https://www.stubhub.be/

Belgium (French)

https://www.stubhub.be/fr/

Austria

https://www.stubhub.co.at/

Germany

https://www.stubhub.de/

 

I have heard that StubHub International and StubHub North America entities have been separated, how will this impact my account?

Access to your account on StubHub International sites won’t change. If you have orders, sales, or listings in www.stubhub.com and/or www.stubhub.ca., you will need to access those pages to manage or check it. 


How do I access my orders, sales, and listings on www.stubhub.com and/or www.stubhub.ca?

If you have any order, listing and/or sale with StubHub North America (on www.stubhub.com and/or www.stubhub.ca). You will need to login into their website using the same email and password you use to access your existing StubHub account.


I recently sold tickets on StubHub. Will this separation impact those sales?

Most sales will not be impacted by this separation. Depending on the website you sold, you will need to access our StubHub International website or www.stubhub.com and/or www.stubhub.ca


StubHub has communicated directly by email to customers whose sales were impacted. 


How should I manage my orders, sales and listings for events taking place in international website after the separation?

Information on your orders, sales, and listings information for events taking place in international countries will remain in your StubHub account and can be managed there as usual. 


I have credit in my account in U.S. and/or Canadian dollars. Will I be able to use this credit after separation?

Yes. You will be able to use your credit after separation. Your credit in U.S. and/or Canadian dollars will be available to you in your account on www.stubhub.com and/or www.stubhub.ca. After separation, you will no longer see this credit in your International account. 


I have questions regarding my orders, sales, or listings on www.stubhub.com / www.stubhub.ca. Who should I contact?

If you require support relating to your orders, sales, or and listings you have in the North America platform, please visit the North America Help Center or contact the North America Customer Service team.