If a dispute arises between you and StubHub, we strongly encourage you to first contact us directly to seek a resolution.

If we can't resolve the dispute through customer service and you live in the European Union, you may also be able to refer a dispute to the European Online Dispute Resolution (ODR) platform.

The ODR platform is a web-based platform designed to help consumers who bought goods or services online. It provides access to independent alternative dispute resolution services, usually free for you to use.

StubHub uses discretion when determining whether to agree to a complaint being resolved through the ODR platform.