If you've received tickets that are incorrect and the event hasn't occurred yet, you're in the right place for assistance.
But what qualifies as wrong tickets? Tickets are considered incorrect in the following scenarios:
Separated tickets?
Tickets in a single listing should be together. If you purchased tickets from different listings, it's normal to receive separate seats.
You may have received the wrong tickets if you received:
- Seats in a different row or section than what you purchased.
- Seats that changed from reserved seating to general admission (or vice versa).
- Separate seats when they were supposed to be together (in the same listing).
- Tickets with restrictions that weren't clearly described in the listing.
- Tickets in a different location/category than what was specified on the event page.
If any of these are your case, please contact us attaching a photo of the tickets received so we can review it. We'll ensure you receive the correct tickets soon!
Incorrect date or event?
If your tickets are not for the date or event you were expecting, please check your order confirmation email. You may have purchased tickets for a different date or event. If so, we recommend reselling the tickets on our website (here you can find the Step-by-Step) and making a new purchase for the correct tickets.
If the date or event on your tickets does not match, please contact us.
Incorrect price?
Is the price on the ticket different from what you paid? StubHub International is a marketplace where fans buy and sell tickets to one another, so sellers set the prices. They may sell tickets for more or less than face value.
Incorrect attendee?
It's common for someone else's name to be on a ticket. The name printed on your tickets is typically that of the original purchaser.
Remember, when you purchase a ticket on StubHub International, you're covered by our FanProtect 100% Guarantee.
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