Did you purchase tickets for a match at Emirates Stadium? Here's a guide to ensure you know how and when to receive them. 


When will I receive the tickets?

Tickets for many sports events are often issued close to the event date, sometimes as late as 24 hours before the game. Rest assured, as part of our 100% guarantee, we ensure you will receive your tickets in time to enjoy the match.


How will I receive the tickets?

There are three ticket type available: 


You can identify the type of ticket during checkout, in your confirmation email, or by checking under Profile > Orders > Current Tab.

Electronic 

You will receive your tickets in PDF format.


Once the seller uploads the PDF to the transaction, you will get an email notification confirming delivery and an invitation to download your tickets.


How to Access Your Tickets:

  1. Log in to your StubHub International account.
  2. Navigate to “Orders” and select the “Open” tab.
  3. Find the transaction and click on “Get tickets” to download them.


Important: Do not print these tickets. You will need to scan them directly from your mobile device for entry.


In some cases, the seller may provide links for accessing your electronic tickets. You will receive an email with separate links for Android or Apple devices. Follow the instructions provided in the Mobile Ticket section for step-by-step guidance.


Mobile Transfer

Tickets for this event will be delivered via mobile transfer and not appear in your StubHub International account or app. Instead, the seller will transfer them through the Arsenal Official App using the following information: 

  • Name and Email Address: Which must match your StubHub International account details. 
  • Arsenal Membership Number: A 7-digit code available in your Arsenal account. Instructions on obtaining this for free are detailed below. - Share this membership ID with us in order to send to the seller


Registration

  1. Download the Arsenal Official App on your mobile device. Note: Your tickets will not be visible in your StubHub International account.
  2. Tap "Login" and select "Member Login."
    • Existing Arsenal Members: Enter your 7-digit membership number and password, then tap "Login" to access your profile.
    • New Users: Tap "Sign Up" and complete the registration form using the same first name, last name, and email address provided earlier. Once you finish and tap "Complete Registration," you will be redirected to the login page with your membership number displayed.
  3. Ensure that your profile information matches what is provided in your Arsenal account so the seller can complete the transfer.
  4. Provide us with your Arsenal membership ID so that we can forward it to the seller for the ticket transfer process.


Viewing Your Tickets:

  1. You’ll receive two confirmation emails: one from StubHub International and one from Arsenal.
  2. Access your tickets in the Arsenal Official App via the "Member Login," then go to the "Digital Pass" section.
  3. Save the pass to your Google or Apple Wallet.


Important Note: Buyers must follow these instructions, as StubHub International isn’t responsible for incomplete registration. Digital tickets only—printed versions won’t be accepted. Ensure your phone is fully charged for seamless entry.


On Event Day:

  1. Open your wallet app.
  2. Select the ticket.
  3. Scan at the gate to enter and enjoy the match.


Physical

These are hard-copy tickets.

  • Shipping: Ensure your delivery address is complete and accurate. Due to the timing of ticket issuance, it’s recommended to provide an address in London. If you need to update your address, follow these steps. Once the seller ships your tickets, you will receive an email with the courier details, tracking number, and estimated delivery date.
  • Last-minute purchase: For purchases made close to the event, a representative will contact you to arrange in-person delivery on match day. Ensure your contact information is up-to-date.


StubHub International has no commercial relationship with the mentioned third-party app. Its inclusion in this communication is solely for informational purposes.



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