Did you purchase tickets for a match at London Stadium? Here's a guide to ensure you know how and when to receive them. 


When will I receive the tickets?

Tickets for many sports events are often issued close to the event date, sometimes as late as 24 hours before the game. Rest assured, as part of our 100% guarantee, we ensure you will receive your tickets in time to enjoy the match.


How will I receive the tickets?

There are three ticket types available: 


You can identify the type of ticket during checkout, in your confirmation email, or by checking under Profile > Orders > Current Tab.

Electronic

These will be provided as a PDF.


Once the seller uploads the PDF, you’ll receive an email confirming delivery, inviting you to download your tickets from your account.


How to Access Them:

  1. Log in to your account.
  2. Go to Orders.
  3. Select the Opens tab.
  4. Under your transaction, click Get tickets to download.


Mobile Transfer

These are digital tickets with QR codes that must be displayed on your smartphone.


When Tickets Are Delivered:

  1. You’ll receive an email confirming ticket delivery with two possible access methods:
    • Individual links for each ticket: Open each link from your smartphone.
    • ‘Accept Ticket’ buttons: Click each button in the email to access each ticket.
  2. After clicking, a new window will open and download the .pkpass file.
    • For Android users: Install a wallet app like Passwallet, WalletPasses, or Pass2U Wallet. Tap the ⋯ icon, select “Share,” and choose your wallet app. Tap “Accept” to save the ticket.
    • For iPhone users: Click “Add” to save to Apple Wallet. If you encounter issues opening the link from the email, copy and paste it into Safari.
  3. Open your wallet app to view your tickets.


On the Event Day

Make sure to bring your ticket on your smartphone. Printed versions will not be accepted. Open your wallet app, select your ticket, and scan at the gate. Enjoy the match!


Physical

These are hard-copy tickets.

  • Shipping: Ensure your delivery address is complete and accurate. Due to the timing of ticket issuance, it’s recommended to provide an address in London. If you need to update your address, follow these steps. Once the seller ships your tickets, you will receive an email with the courier details, tracking number, and estimated delivery date.
  • Last-minute purchase: For purchases made close to the event, a representative will contact you to arrange in-person delivery on match day. Ensure your contact information is up-to-date.


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