There are a couple of reasons why you cannot find the purchase in your profile.


What does it mean that an order is in verification?

All transactions as reviewed for security reasons. Normally the verification process is instant, but it may take up to 1 hour and, sometimes, 1-2 days.


Once your order is approved, you’ll receive a confirmation email. 


Am I looking at the right page?

Make sure you have bought on one of our websites below.


On June 2021, StubHub’s North America and international businesses were separated into two different platforms. As a result of this separation, we are now named StubHub International.


If you have bought tickets on www.stubhub.com or www.stubhub.ca and require support relating to your orders, you will need to contact the US Customer Service team or you can refer to their Help Center. It is not that we do not want to assist you, but simply because we do not have access to any information related to orders or users on their platform.



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