Did you purchase tickets for a match at Madison Square Garden? Here's a guide to ensure you know how and when to receive them. 


When will I receive the tickets?

Tickets for many sports events are often issued close to the event date, sometimes as late as 24 hours before the game. Rest assured, as part of our 100% guarantee, we ensure you will receive your tickets in time to enjoy the match.


How will I receive the tickets?

There are four ticket types available: 


You can identify the type of ticket during checkout, in your confirmation email, or by checking under Profile > Orders > Current Tab.

Electronic

You will receive your tickets in PDF format.


Once the seller uploads the PDF to the transaction, you will get an email notification confirming delivery and an invitation to download your tickets.


How to Access Your Tickets:

  1. Log in to your StubHub International account.
  2. Navigate to “Orders” and select the “Open” tab.
  3. Find the transaction and click on “Get tickets” to download them.


Important: Do not print these tickets. You will need to scan them directly from your mobile device for entry.


Mobile Transfer

These are digital tickets that must be transferred through the MSG Venue App or the Ticketmaster App (no the StubHub app) where you will be able to open and use them. 


How the Transfer Works

The seller will use the following information to transfer your tickets:

  • First Name
  • Last Name
  • Email Address


This information matches what’s in your StubHub International account. To confirm it:

  1. Log in to your StubHub International account.
  2. Go to Profile and check the Account Info section for the details provided to the seller.


When Tickets Are Delivered

  1. You will receive an email from the ticket provider confirming the transfer. If you don't see the email, check your SPAM or junk folder. 
  2. Click the link and login by using the same email address where you received the transfer message. Create a password if prompted. 
  3. Download the MSG Venue App or the Ticketmaster App - Note that the Ticketmaster App (USA version) is not available for download outside the US.
  4. Log in to the app with your email address and click "Continue".
  5. Enter the registration code sent to your email, then tap "Continue" again.
  6. Once completed, your tickets will be accessible in the app. 


On The Event Day 

Ensure your ticket is available on your smartphone via the MSG Venue App or the Ticketmaster App. Please ensure your phone is fully charged on the day of the event. 


Printed versions will not be accepted. Open your wallet app, select your ticket, and scan at the gate. Enjoy the match!


StubHub International has no commercial relationship with the mentioned third-party app. Its inclusion in this communication is solely for informational purposes.


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